Online Customer Support Resume

Posted in Support Resume Examples

Vickie Nazario
4966 Hamill Avenue
Carlsbad, CA 92009
(444)-202-2555
[email]

Job Objective Seeking a position as Online Customer Support in an organization where I can apply my experience and efficiently contribute to the company’s growth.

Summary of Qualifications:

  • Remarkable technical customer service experience in the Internet space
  • In-depth knowledge of the Internet, email, MS Office and Windows
  • Proficient with Internet and Web and online applications
  • Excellent verbal and written communication skills with proven skills in e-mail support
  • Excellent technical, analytical and problem solving skills
  • Excellent time management skills and the ability to handle multiple projects simultaneously
  • Pleasant personality and the ability to assist the customers patiently
  • Proven ability to learn quickly and share knowledge appropriately

Work Experience:

Online Customer Support, August 2005 – Present
Wesbanco, Carlsbad, CA

  • Administered effectively all Customer Service objectives and service level agreements.
  • Tracked and documented all customer inquiries and resolutions.
  • Escalated customer queries and issue to the Tier 2 product and technical support teams.
  • Diagnosed, troubleshot and resolved e-mail inquiries.
  • Ensured that all interactions with customers are resolved in a prompt, professional and personable manner.

Online Customer Support, May 2000 – July 2005
Information Express, Carlsbad, CA

  • Troubleshot, analyzed and provided solution for all technical queries.
  • Supervised and monitored customer’s order and account.
  • Responded promptly to all product and service inquiries.
  • Tracked all the customer reported cases and responded accordingly.
  • Utilized the case assignment rules to automate case routing process.

Education

Bachelor’s Degree in Computer Science, Cincinnati Christian University, Ohio, OH


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