Dell Technical Support Resume

Brenda Beck

1492 D Street

Bloomfield Township, MI 48302

(555)-555-5555

[email]

Job Objective Seeking a job within Dell Inc. as Technical Support.

Summary of Qualifications:

• Working knowledge of Dell’s remote server software
• In-depth knowledge of Dell’s product line, current industry products and technologies
• Extensive knowledge in computer Hardware and Windows Operating systems
• Excellent Customer Service and interpersonal skills
• Excellent written and oral communication skills

Work Experience:

Computer Technical Support, August 2005 – Present

Zebronix, Inc., Bloomfield Township, MI

• Provided telephone diagnostic technical support of software.
• Resolved problems and provided solutions for technical and service issues.
• Provided guidance and online maintenance for the customers on the phone.
• Utilized troubleshooting techniques and identified products that are defective and adhered to guidelines in issuing service calls and contacts.
• Arranged and scheduled work based on time and complexity requirements, exercised sensitivity to due process and proper pacing.

Computer Technical Support, May 2000 – July 2005

Dream Corporation, Bloomfield Township, MI

• Documented problems in the support solution database for implementation of solution.
• Maintained personal computers and peripherals using available tools and provided first-level support on basic operational.
• Established efficient relation ship with customers.

Education

Bachelor’s Degree in Network Security, Fuller Theological Seminary, California, CA