Apple Mac Support Resume

Carl Brode

3809 Jett Lane

El Segundo, CA 90245

(555)-555-5555

[email]

Job Objective Seeking a position as Apple Mac Support in a reputed organization where I can utilize my knowledge and experience.

Summary of Qualifications:

• Sound knowledge of Mac OSX
• Extensive knowledge of Apple server technologies including Open Directory, Portable Homes, Network Homes, XSAN and SUS
• In-depth knowledge of Casper Suite, Extensis Portfolio, FileMakerPro server and QLA
• Excellent written and oral communication skills
• Deep knowledge of networking technologies and protocols
• Ability to communicate effectively both verbally and in writing
• Good judgment, problem-solving, and decision-making skills

Work Experience:

Apple Mac Support, August 2005 – Present

Apple – Santa Clara Valley, CA

• Handled daily help desk tickets from call placement to problem resolution to follow-up.
• Developed new systems to further simplify and organize various company processes.
• Organized and followed company documentation policies exactly whenever changes are made.
• Evaluated and installed new software packages to support Creative Services group.
• Maintained department records pertaining to all hardware, software and network changes.
• Defined standards for desktop and laptops, OS, applications, licensing, patches, security, virus software, deployments and imaging.

Education

Bachelors Degree in Networking Security, William Carey College, Mississippi, MS