Help Desk Operator Resume

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Here is the Help Desk Operator Resume example:

Melanie Parker

2378 County Road 105

Centre, AL 35960

(555)-555-5555

[email]

Job Objective To obtain a Help Desk Operator position that will promote growth, stability and opportunity for advancement.

Summary of Qualifications:

Sound knowledge of resolving technical issues over the phone and in person
Profound knowledge of Macintosh OS X, Windows and Linux
Proficient in Microsoft Office products
Sound knowledge of trouble ticket process
Skilled in installing and troubleshooting computer hardware and software
Exceptional ability to deal with frustrated callers
Proven ability to install and configure Windows operating systems
Remarkable ability to troubleshoot PC hardware and software problems
Excellent verbal and written communication skills
Strong interpersonal and organization skills

Work Experience:

Help Desk Operator, May 2004 – Present

Xantrex Technology Inc., Centre, AL

Maintained call logging data accurately.
Managed time and workload to meet predetermined service levels.
Initiated the problem management workflow process.
Ensured appropriate process standards are met and maintained.
Performed on phone diagnostics and troubleshooting.

Help Desk Operator, March 2002– April 2004

Quality Staffing Specialists, Centre, AL

Answered questions regarding policies, procedures and regulations.
Conducted analysis regarding trends related to the mission.
Advised and assisted management with mission requirements, capabilities and future needs.

Education

Associate’s Degree in Computer Science, Colorado State University, Colorado, CO

Christopher Hansen

4430 Seneca Drive

Portland, OR 97205

(555)-555-5555

[email]

Job Objective To obtain a Help Desk Operator position and to contribute to the success of the company.

Highlights of Qualifications:

Remarkable experience in IT help desk operations
Proficiency in using standard help desk software tools
Profound knowledge of basic IT products and tools, basic desktop hardware and software, network concepts and computer security procedures
Familiar with troubleshooting computers and peripheral equipment
Ability to troubleshoot, install and upgrade PC hardware, peripherals and software
Strong written communication skills
Excellent verbal and interpersonal communication skills

Professional Experience:

Help Desk Operator

Swiss Post Solutions, Portland, OR

August 2005 – Present

Responsibilities:

Responded to all incoming calls and e-mails to the help desk hotline and e-mail account.
Responded to troubleshooting calls to determine if calls can be resolved at the Help Desk.
Collaborated with the Scheduling Coordinator as it pertains to receiving A/V setup assignments.
Reassigned any setup that will not be able to pick up to an available technician.

Help Desk Operator

Unysis Corporation, OR

May 2000 – July 2005

Responsibilities:

Provided end-user support primarily to PC users, UNIX users and Macintosh users.
Worked with Windows XP based systems supporting users, network printers and other peripherals, such as scanners and bar code readers.
Functioned in a large, classified and windows-based network.
Executed a variety of applications that included most desktop applications typically found in government activities.

Education

High School Diploma

Lakeview Fort Oglethorpe High School, Fort Oglethorpe, GA