Technology Operations Manager Resume

Posted in Resume Samples for Manager

Jan Dyer
2388 John Calvin Drive
Chicago, IL 60605

Job Objective Seeking work as Technology Operations Manager with company to advance my skills and career in this field.

Highlights of Qualifications:

  • Experience supervising IT infrastructure and managing Network Operation Center
  • Expertise in working in complex environment
  • Huge knowledge of Audit principles and procedures
  • Operational knowledge of Window systems
  • Remarkable ability to perform troubleshoot on systems and resolve issues
  • Outstanding knowledge of new technologies and their application
  • Skilled to understand and interpret human resource principles and procedures
  • Exceptional communication skills
  • Proficient in project management principles
  • Solid understanding of Information security practices and policies

Professional Experience:

Technology Operations Manager
Northrop Grumman, Chicago, IL
October 2008 – Present

  • Managed process and developed ways to improve its efficiency.
  • Coordinated with end users and resolved issues and maintained good working relationship with customers.
  • Developed and executed management procedures.
  • Monitored working of various teams and ensured its optimal productivity.
  • Assisted staff members and ensured optimal efficiency of employees.
  • Scheduled project and ensured its timely completion and budget preparation.
  • Determined various new technical solutions to increase productivity of processes.

Technology Operations Supervisor
Avery Dennison, Chicago, IL
August 2003 – September 2008

  • Managed all operations and resolved performance issues in voice and data services.
  • Developed various tools to monitor efficient working of Technology operations and ensured its compliance with Service Level Agreements.
  • Analyzed all activities and documented results for same, developed ways and prevented reoccurrence of problems.
  • Scheduled daily operations of staff and ensured all completion of project requirements.
  • Trained and assisted Technology Operations staff in understanding operations and problem resolving techniques for systems.
  • Monitored working and ensured compliance with safety rules and regulations.

Technology Operations Lead
Accretive Inc., Chicago, IL
May 1998 – July 2003

  • Supervised working of staff on an everyday basis.
  • Coordinated with development teams and developed designs according to customer requirement.
  • Assisted directors and program mangers and met all performance related targets.
  • Trained and assisted staff in understanding technologies related to health care.
  • Determined needs of departments in coordination with vendors.
  • Managed internal technology infrastructure of company and its purchase orders.
  • Oversaw projects from conceptualization to its implementation in association with vendors and specialists.


Bachelor’s Degree in Engineering
Cheyney University, Cheyney, PA

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