Conference Services Manager Resume

Posted in Resume Samples for Manager

Erick Estrada
4270 Glenwood Avenue
Cleveland, OH 44103

Job Objective To use my personal relation skills and extensive training to acquire a position as Conference Services Manager with a reputable company.

Highlights of Qualifications:

  • Outstanding experience to plan events and provide optimal customer services
  • Exceptional knowledge of hotel features and competitor activities
  • Thorough knowledge of design market plans and safety programs
  • Ability to develop and implement plans
  • Ability to manage multiple projects within deadline
  • Amazing customer service skills
  • Ability to coordinate with vendors and resolve issues
  • Proficient in computer systems

Professional Experience:

Conference Services Manager
Fairmont Hotels & Resorts, Cleveland, OH
October 2008 – Present

  • Prepared and forecasted annual budget for conferences.
  • Ensured compliance to all attendance rules.
  • Administered group room blocks and prepared resume for operations.
  • Managed all room rental charges for guests.
  • Developed effective relationships with guests and facilitated rebooking.
  • Coordinated with teams and evaluated all operations and its efficiency.
  • Participated in various industry organizations as NACE.
  • Inspected hotel facilities and prepared presentation.

Conference Services Supervisor
Gaylord Hotels, Cleveland, OH
August 2003 – September 2008

  • Administered every day activities of conference service department.
  • Coordinated with local caterers and planned menu for events.
  • Monitored inventory of catering supplies and linen.
  • Provided technical support to all recycle programs and managing waste.
  • Managed all repairs and prepared reports for activities.
  • Prepared various reports for room reservation systems.
  • Assisted to reconcile all invoices and processes it.

Conference Coordinator – Customer Service
Luxury Resorts & Hotels, Cleveland, OH
May 1998 – July 2003

  • Managed communication with business agencies and customers.
  • Provided assistance to customers on all conference services.
  • Participated in conferences and greeted customers pleasantly.
  • Coordinated with team members and maintained satisfaction.
  • Monitored and processes various reservation requests.
  • Performed troubleshoot on calls and assisted in reservation.


Bachelor’s Degree in Hotel Management
Concordia University, River Forest, IL

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