Conference Services Manager Resume

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Here is the Conference Services Manager Resume example:

Erick Estrada

4270 Glenwood Avenue

Cleveland, OH 44103

(555)-555-5555

[email]

Job Objective To use my personal relation skills and extensive training to acquire a position as Conference Services Manager with a reputable company.

Highlights of Qualifications:

Outstanding experience to plan events and provide optimal customer services
Exceptional knowledge of hotel features and competitor activities
Thorough knowledge of design market plans and safety programs
Ability to develop and implement plans
Ability to manage multiple projects within deadline
Amazing customer service skills
Ability to coordinate with vendors and resolve issues
Proficient in computer systems

Professional Experience:

Conference Services Manager

Fairmont Hotels & Resorts, Cleveland, OH

October 2008 – Present

Prepared and forecasted annual budget for conferences.
Ensured compliance to all attendance rules.
Administered group room blocks and prepared resume for operations.
Managed all room rental charges for guests.
Developed effective relationships with guests and facilitated rebooking.
Coordinated with teams and evaluated all operations and its efficiency.
Participated in various industry organizations as NACE.
Inspected hotel facilities and prepared presentation.

Conference Services Supervisor

Gaylord Hotels, Cleveland, OH

August 2003 – September 2008

Administered every day activities of conference service department.
Coordinated with local caterers and planned menu for events.
Monitored inventory of catering supplies and linen.
Provided technical support to all recycle programs and managing waste.
Managed all repairs and prepared reports for activities.
Prepared various reports for room reservation systems.
Assisted to reconcile all invoices and processes it.

Conference Coordinator – Customer Service

Luxury Resorts & Hotels, Cleveland, OH

May 1998 – July 2003

Managed communication with business agencies and customers.
Provided assistance to customers on all conference services.
Participated in conferences and greeted customers pleasantly.
Coordinated with team members and maintained satisfaction.
Monitored and processes various reservation requests.
Performed troubleshoot on calls and assisted in reservation.

Education

Bachelor’s Degree in Hotel Management

Concordia University, River Forest, IL