Collections Account Manager Resume

Posted in Resume Samples for Manager

Shawn Rearick
732 Pride Avenue
New York, NY 10017

Job Objective To secure a position with an expanding company as Collections Account Manager where my education and experience can be utilized to the fullest.

Highlights of Qualifications:

  • Admirable experience in collection for banking and credit card requirements
  • Operational knowledge of Microsoft Office Applications
  • Sound knowledge of attendance records
  • Ability to interpret instructions within timeframe
  • Ability to coordinate with management and co workers
  • Ability to provide optimal customer services
  • Amazing communication skills in both oral and written forms
  • Ability to multitask and prioritize work
  • Familiarity in working in Internet

Professional Experience:

Collections Account Manager
J.D. Byrider Corporate, New York, NY
October 2008 – Present

  • Managed all inbound and outbound calls from customers.
  • Coordinated with account managers to resolved issues in payment programs.
  • Analyzed customer requirements and developed efficient relationship.
  • Ensured optimal utilization of all software applications for customer accounts.
  • Maintained knowledge on company products and services.
  • Ensured compliance to all security policies and regulations.
  • Monitored complex situation for collection process.
  • Administered process and recommended improvements to process.

Commercial Collections Account Specialist
Cabela’s Inc., New York, NY
August 2003 – September 2008

  • Managed all field personnel claim and resolved insurance issues.
  • Performed research and resolved all claims and denials.
  • Ensured compliance to Claims Accounting policies for all procedures.
  • Analyzed behavior of all new observed payers.
  • Coordinated with reimbursement team and provided required information.
  • Prepared strategies to achieve collection and productivity objectives.

Collections Account Representatives
ProStar Services, Inc., New York, NY
May 1998 – July 2003

  • Maintained knowledge on all collection policies and procedures.
  • Managed communication with customers for all debt collection.
  • Prepared record of all account information to resolve all issues.
  • Ensured compliance to state and federal regulations.
  • Determined performance metrics in coordination with account representative.
  • Assisted and obtained score on FDCPA tests.


Bachelor’s Degree in Business Administration
Trinity College, Trinity, FL

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