Bank Operations Manager Resume

Posted in Resume Samples for Manager

Byron Beaty
4604 Hiney Road
Golden Valley, ND 58541

Job Objective Seeking a position with company in which to exercise my experience and training as a Bank Operations Manager.

Highlights of Qualifications:

  • Admirable experience in various bank operations such as mortgage
  • Exceptional knowledge of administrative functions
  • Deep knowledge of banking procedures and regulations
  • Remarkable ability to manage multiple projects and resolve all business issues.
  • Outstanding ability to maintain all confidential information
  • Skilled to manage staff and administrative functions
  • Ability to maintain business relationships and adherence to service levels
  • Amazing skills to make sound decisions

Professional Experience:

Bank Operations Manager
Capital One, Golden Valley, ND
October 2008 – Present

  • Supervised efficient working of all bank operations.
  • Administered employee salaries and assessed all performance in everyday activities.
  • Maintained good working conditions and ensured optimal levels of customer services.
  • Coordinated with various departments and provided feedback to all.
  • Analyzed processes and recommended ways to improve working and updating technologies.
  • Ensured all work in compliance to departmental policies and procedures.
  • Managed all interaction with customers.
  • Provided good training to subordinates.

Banking Operations Assistant
Brokerage Consultants Inc., Golden Valley, ND
August 2003 – September 2008

  • Assisted customer in processing all consumer loans and documented process.
  • Coordinated with banks and customers and implemented all loan programs.
  • Performed customer service activities and resolved all customer requests.
  • Evaluated computer systems and reviewed boarding process.
  • Maintained all loan files in a systematic manner and provided support to other teams.
  • Handled all incoming telephone calls and other forms of correspondence.

Bank Operations Processor
Grow Financial Federal Credit Union, Golden Valley, ND
May 1998 – July 2003

  • Managed all customer notices and statements.
  • Performed routine maintenance on Postage meters and statement inserters.
  • Assisted customers and provided all missing statements as per requirement.
  • Prepared records of all daily activities such as spreadsheets.
  • Coordinated with various departments and escalated issues whenever required.
  • Inspected Visa cards inventory and performed monthly audits on same.


Bachelor’s Degree in Business Administration: Strategy and Innovation
Guilford College, Greensboro, NC

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