Account Service Manager Resume

Posted in Resume Samples for Manager

Jermaine Phillips
3890 Jerome Avenue
Harlingen, TX 78550

Job Objective Long time Account Service Manager seeks position with your company where I can work with others who have the same drive and integrity that I would bring to the job.

Highlights of Qualifications:

  • Wide experience in managing accounts for health products and related services
  • Deep knowledge of company infrastructure and processes
  • Exceptional knowledge of products and systems
  • Remarkable ability to multitask and prioritize workload
  • Sound ability to identify problems and resolve all issues
  • Amazing skills to work on Microsoft Office products
  • Excellent communication skills in both oral and written forms
  • Familiarity in data entry and typing
  • Proficient in performing basic math in process

Professional Experience:

Account Service Manager
Unisys, Harlingen, TX
October 2008 – Present

  • Monitored all inquiries, resolved all issues and ensured customer satisfaction in all cases.
  • Coordinated with management team and developed ways to avert all problems.
  • Prepared presentations for both existing and prospective clients and ensured achievement of all goals.
  • Provided support to all high level accounts and monitored all activities.
  • Assisted senior consultants in preparing renewals, resolved all network and service issues.
  • Managed complex issues, identified problems and allocated appropriate resources to resolve it.
  • Maintained and evaluated all summary plans and its descriptions.
  • Documented and organized files and maintained copies of all client correspondence.

Account Services Specialist
Farm Credit Services, Harlingen, TX
August 2003 – September 2008

  • Managed all data and presented it in a appropriate format.
  • Provided optimal customer services to both internal and external clients.
  • Monitored all cargo and resolved any issues on same.
  • Coordinated with management team, analyzed reports and developed corrective measures.
  • Administered customer cargo through organizations supply chain.

Account Service Representative
EMC, Harlingen, TX
May 1998 – July 2003

  • Managed all inquiries and resolved issues ensuring optimal customer satisfaction.
  • Coordinated with Supervisor and developed ways to avert all problems.
  • Administered new account installations for various account teams.
  • Provided support to incoming calls from all clients and brokers.
  • Scheduled fund trustee presentations in coordination with supervisor for all customer activities.
  • Maintained contract details and managed service requests.


Bachelor’s Degree in Accounting
Daniel Webster College, Nashua, NH

Master’s Degree in Business Administration
Becker College, Worcester, MA

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