Detail-oriented Workforce Development Specialist Resume Example

Helen Mitchell

7867 East Meridian Street,

Columbia,

IL, 62236

(555)-555-5555

[email]

Summary

A specialist who has been known to have a demonstrated ability to aptly balance and prioritize work load, handle multiple tasks and demands in a productive manner; has a solid background in leading large-scale organizational change and improvement efforts utilizing his thorough understanding of all principles and practices of organizational development and training acquired over the years; has excellent skills in building rapport with customers of all levels, using relationship as a value add to gain client and organizational trust; has been adept at gathering data through listening and advanced prequalification processes to modify and upgrade training tools based on client requirements.

Professional Experience:

Workforce Coordinator October 1992 – Present

Agency for International Development, Washington, DC

Responsibilities:

• Assumed market and technical leadership in implementation and handling of administrative support for service centers as well as regional satellite offices.
• Communicated with the local and regional management members regarding staffing issues, and enforced statistical and performance standards.
• Acted as liaison to various departments whose task also involved internal resolution of problems.
• Gained the cooperation and trust of internal and external resources to reach overall business objectives.
• Ensured efficient department operations through an organized plan and systematic work flow execution.
• Tracked down and monitored the operational and project progress by communicating with both internal and external resources.

Development Specialist August 1988 – August 1992

Tiffany & Co. Parsippany, NJ

Responsibilities:

• Identified the need for assistance geared to assist disadvantaged applicants by providing them with a regular job status after passing six months of probation.
• Assisted employers in establishing criteria for salary scale guidelines commensurate with prevailing rates.
• Established employer-worker relationships by resolving complaints/problems and misunderstandings; recommended corrective actions.
• Promoted and developed employment opportunities for applicants and existing employees.
• Developed and organized on-the-job training program opportunities for employers.
• Assisted in drafting and writing employment contracts as well as benefits coverage.

Liaison Specialist February 1984 – July 1988

Fair Point Communications, Inc. Portland, ME

Responsibilities:

• Assumed market and technical leadership in implementation and handling of administrative support for service centers as well as regional satellite offices.
• Communicated with the local and regional management members regarding staffing issues, and enforced statistical and performance standards.
• Acted as liaison to various departments whose task also involved internal resolution of problems.
• Gained the cooperation and trust of internal and external resources to reach overall business objectives.
• Ensured efficient department operations through an organized plan and systematic work flow execution.
• Tracked down and monitored the operational and project progress by communicating with both internal and external resources.

Development Specialist August 1988 – August 1992

Tiffany & Co. Parsippany, NJ

Education

1986-1988 Masters Degree in Public Policy/Administration

Cornell University, NY

1982-1986Bachelor’s Degree in Social Services

Columbia University, NY

Skills:

• Quantitative, analytic, design, research and implementation skills
• Strong interpersonal skills and a self starter
• Experience in proposing and implementing successful and practical solutions
• Knowledge in managing field projects, implementing workforce development programs in both international and local settings
• Excellent communication skills
• Awards and Affiliations

International Association of Workforce Professionals, Member

Workforce Development Board, Member