Customer Care Executive Resume

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Here is the Customer Care Executive Resume example:

Marguerite Mikels

1334 Reeves Street

Plymouth, WI53073

(555)-555-5555

[email]

Job Objective Seeking a position in which to enhance my career as Customer Care Executive by becoming a valued member of your team.

Highlights of Qualifications:

Exceptional experience in Customer service management
Good expertise in identifying and resolving project impacting issues
Proficient in Microsoft office programs, especially Excel, Word, and Outlook
Excellent customer service and communication skills
Amazing negotiation skills
Outstanding ability to resolve customer problems effectively

Professional Experience:

Customer Care Executive

Heritage Health Solutions, Inc.,Plymouth, WI

August 2007 – Present

Provided customer service and account management support services for hotels.
Handled incoming questions from customers.
Managed and resolved customer complaints regarding overbooking and hotel services.
Optimized hotel systems and ensure timely follow up with feedback provided.
Resolves issues gathered from guest reviews and took appropriate action.

Customer Care Executive

Texas Home Health, Inc., Plymouth, WI

May 2004- July 2007

Evaluated and identified opportunities to improve process and customer experience.
Assessed customer needs and made arrangements adhering to company policies.
Handled upset and escalated calls.
Ensured all of new admission call activities are maintained according to guidelines.
Maintained and updated outbound call reports.
Assisted sales team with incoming requests for new services.

Education

Bachelor’s Degree in Business Management

Dana College, Blair, NE