Customer Service Evaluator Resume

Posted in Evaluator Resume Examples

Lynn Pearce
1154 Newton Street
Saint Cloud, MN 56303
(333)-713-1885
[email]

Job Objective Seeking a Customer Service Evaluator position in a stable company where I can use my skills to benefit the company.

Highlights of Qualifications:

  • Highly experienced in assessment, analysis and reporting on customer service and satisfaction
  • Profound knowledge of financial services industry and clerical practices
  • Outstanding knowledge of using Microsoft Office software applications
  • Familiarity with data collection and evaluation methodologies
  • Ability to record and process customer-specific account information
  • Ability to prepare and submit work reports accurately and on time

Professional Experience:

Customer Service Evaluator
Brilliant Pieces Solutions, Saint Cloud, MN
August 2012 – Present

Responsibilities:

  • Collected and documented relevant and accurate data on customer service delivery.
  • Performed in-depth assessment of collected data and conducted its detailed analysis.
  • Documented and communicated factual findings to appropriate authorities.
  • Prepared and submitted evaluation and outcome reports, in a proper manner.
  • Determined and addressed the significance of control weaknesses and operational issues.
  • Assisted with process improvement and affected cost containment on all types of assignments.

Customer Service Evaluator
ARROW EXTERMINATORS , Inc, Saint Cloud, MN
May 2009 – July 2012

Responsibilities:

  • Handled and evaluated customer database and related confidential reports and records.
  • Reviewed and interpreted customer and employee satisfaction data.
  • Ensured prompt handling of customer issues and managed their resolution in an effective and timely manner.
  • Prepared and submitted detailed evaluation report related to customer service.
  • Inspected and reported on physical state and cleanliness of sales and food services areas.
  • Providedonsite customer-service research and ensured delivery of high level of customer service.

Education

Bachelor’s Degree in Marketing
Harcum College, Bryn Mawr, PA


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