Banking Customer Service Resume

Roxanna Merchant

1896 Mapleview Drive

Dyersburg, TN 38024

(555)-555-5555

[email]

Job Objective

Seeking a Banking Customer Service position that offers an immediate challenge, career opportunity and advancement.

Highlights of Qualifications:

• Remarkable experience in the financial services industry, deposit and cash management
• Huge knowledge of banking sector
• Operational knowledge of compliance with federal and state regulations pertaining to the banking industry
• ability to resolve problems and sell bank products as well as upsell
• ability to work with internal and external consumers
• Ability to effectively communicate with prospective customers and existing customers and banking associates
• Proficient with word processing, spreadsheet, e-commerce, electronic mail and banking systems
• Excellent computer, detail and goal orientation skills
• Superior communication skills

Professional Experience:

Banking Customer Service

Spherion Staffing Services, Dyersburg, TN

August 2005 – Present

Responsibilities:

• Coordinated with customers and obtained personal financial information and interpreted available services.
• Introduced new deposit accounts and accepted loan applications.
• Handled customer questions and scrutinized account errors.
• Coordinated with bank teller for deposit.
• Aided customer in filling loan applications and obtained credit records.
• Carried out wire transfers of funds.

Banking Customer Service

Home Federal Bank, Dyersburg, TN

May 2000 – July 2005

Responsibilities:

• Represented the bank to the customer.
• Administered branch sales campaigns and up sold bank services.
• Handled payments for loans and updated bank records.
• Coached new branch personnel.
• Coordinated with co-workers and clients.
• Extended account information, handled inquiries and resolved complaints.
• Managed clients needs and also maintained adherence to scheduled breaks.

Education

High School Diploma

Pasadena High School, Pasadena, CA