29860 State Highway 67
Austin, MN 55912
Job Objective Seeking a Customer Care Associate position that offers an immediate challenge, career opportunity, and advancement.
Vast experience in customer service, call center and sales
In-depth knowledge of telephone services available, customer service policies and procedures
Excellent, 10-key by touch and typing skills
Proficient with SAP R/3, CRM, Internet, Lotus Notes, Word, and Excel
Strong customer service skills and problem solving ability
Expert in providing superior customer service
Effective communication and interaction skills
Customer Care Associate, August 2005 to till date
CenturyTel, Inc., Austin, MN
- Succeeded in maximizing Company revenues using appropriate sales and customer service techniques.
- Promoted a friendly exchange of information with customers.
- Maintained customers accounts – verified and updated information.
- Interacted with subscribers on service calls, billing issues, credit issues and overall satisfaction of services.
- Ensured Company’s billing and remittance procedure information was provided to customers.
- Processed and documented customer payments, provided appropriate adjustments, refunds, write-offs, when necessary.
Customer Care Associate, May 2000 to July 2005
AspenTech, Austin, MN
- Assisted customers in the selection of product by effectively communicating product and service offerings over the phone.
- Resolved customer problems in a prompt manner.
- Succeeded in ensuring the monitoring standards on phones and through written correspondence.
- Facilitated to work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
High School Diploma, Lincoln Memorial University, Tennessee, TN