Desktop Support Analyst Resume

When writing a Desktop Support Analyst Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

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Here is the Desktop Support Analyst Resume example:

Amanda Smith

2434 Stone Rd, Apt 11

Lansing, MI 48917

(555)-555-5555

[email]

Job Objective Obtain a Desktop Support Analyst position in a well established firm that offers opportunities for professional growth.

Highlights of Qualifications:

In-depth knowledge of TCP/IP, DNS and Internetworking Technology
Proficient with MS Office and Exchange and Outlook Email applications
Sound knowledge of Antivirus, Spyware, network architecture and Firewall applications
Excellent oral and written communication and interpersonal skills
Ability to work in a team as well as independently
Strong organizational and time management skills
Exceptional problem solving and customer service skills

Professional Experience:

Desktop Support Analyst, August 2005 – Present

Robert Half Technology, Lansing, MI

Provided second level desktop support to all onsite plant personnel to setup, configure, troubleshoot, analyze, and repair computer systems.
Supported and provided hardware and computer peripherals in a customized Windows XP environment.
Managed the desktop hardware and software inventory and procuring hardware, software and related supplies.
Provided supported by travelling between plant sites.

Desktop Support Analyst, May 2000 – July 2005

Cincinnati Bell Tech Solutions, Lansing, MI

Installed and repaired all pc hardware, laptops and peripherals.
Created and deployed desktop images from scratch in coordination with Desktop Engineers.
Interacted with network and telecommunications support team and presented detailed documentation.
Resolved issues with Windows 2000 and Windows XP desktops.
Attended calls using tracking system accurately and thoroughly with comprehensive detail.
Reviewed open problem tickets daily.
Identified problem and forwarded it to appropriate area of responsibility.

Education

Bachelor’s Degree in Information Systems, University of California, Berkeley, CA