Customer Support Analyst Resume

Posted in Analyst Resume Examples

Paul Hendey
5821 S Mayfield Ave
Chicago, IL 60652
(123)-123-1234
[email]

Job Objective Obtain a Customer Support Analyst position in a well established firm that offers opportunities for professional growth.

Highlights of Qualifications:

  • Certified in MRM and MCM
  • Remarkable ability to creatively utilize all available resources to satisfy customer
  • Excellent communication and writing skills
  • A great deal of experience with client server and web-based applications
  • In-depth knowledge of Visual Studio, Oracle, SQL Server, HTML and email deliverability
  • Strong troubleshooting and support skills
  • Ability to manage issues with calm, comfort, and ease.

Professional Experience:
Customer Support Analyst, August 2005 – Present
McKesson Corporation, Chicago, IL

  • Developed and maintained in-depth knowledge of products in order to support customers.
  • Managed customer’s expectations and ensured satisfaction with products.
  • Ensured that every customer is treated professionally and with respect.
  • Acted as a customer advocate to Product Management and Development.
  • Communicated with Quality Assurance to report bugs recognized by customers.
  • Ensured proper escalation took place for unresolved issues and customer remains are satisfied.
  • Gained and maintained current knowledge of Support Policies and Procedures.

Customer Support Analyst, May 2000 – July 2005
Deltek Systems, Chicago, IL

  • Consistently prioritized a shifting workload to ensure that all situations are addressed in a timely manner.
  • Exchanged and shared information through a variety of methods such as email, knowledgebase, case notes, chat sessions and blogs.
  • Managed and handled multiple internal systems while communicating with customers and troubleshooting various issues.

Education
Bachelor’s Degree in Accounting, University of California, Berkeley, CA


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