Work At Home Agent Resume

Bradley Gerber

28930 Jasmine Creek Ln

Madison, FL 32340

[email]

Job Objective To obtain a Work At Home Agent position in a company that will allow me to grow with the company.

Work Experience:

Work At Home Agent, May 2004 – Present

Asurion, Madison, FL

• Provided customer assistance via mail, fax and email.
• Operated computer on-line guidelines for the purpose of responding to customer inquiries on function and replacement of defective parts.
• Followed escalation procedures as needed.
• Completed, processed, and maintained applicable paperwork and records.

Work At Home Agent, March 2002– April 2004

Department of Workforce Services, Madison, FL

• Made reservations for customers over the telephone using browser based reservation system from Home.
• Maintained productivity goals with the help of supervisor and training staff.
• Adhered to formal attendance expectations and overall company policies and procedures.
• Provided technical support to customers regarding equipment.
• Communicated with customer on the phone and via written correspondence.
• Provided information and assistance on product use, hardware and software problems.

Summary of Qualifications:

• Strong ability to work independently and achieve results
• Superior phone and etiquette skills
• Excellent communication skills – written, verbal and listening
• Familiarity with Microsoft Word, Excel, IE and Skype
• Must have home internet access and phone
• Typing speed of 50 W.P.M
• Ability to resolve customer problems and complaints in an effective and professional manner
• Ability to aggressively pursue sales through innovative marketing

Education

Associate Degree in Medical Billing and Coding, Volunteer State Community College, Gallatin, TN