Front Desk Agent Resume

Posted in Agent Resume Examples

Bradley Andersen
10541 Peruvian Way
Carson, CA 90746
[email]

Job Objective To obtain a Front Desk Agent position and utilize my experience and skills for the successful completion of each job task.

Work Experience:

Front Desk Agent, May 2004 – Present
DuPont Company, Carson, CA

  • Maintained up-to-date information on all resort comforts.
  • Promoted hotel programs, special rate packages, and up grades when appropriate.
  • Interacted with resort personnel professionally.
  • Made all guest transactions timely.
  • Assisted other departments with necessary information and managed to maintain house bank.
  • Handled all checks and cash and adhered to all resort policies and procedures.

Front Desk Agent, March 2002– April 2004
InterContinental Hotels Group, Carson, CA

  • Ensured to greet guests friendly and professionally.
  • Campaigned to up-sell rooms where ever possible to maximize hotel revenue.
  • Communicated all guest requests with manager.
  • Processed all cash and credit card transactions; posted all charges; and generated necessary reports.
  • Issued, controlled and released guest safe-deposit boxes.

Summary of Qualifications:

  • Remarkable hospitality and guest service experience
  • In-depth knowledge of the administrative staff, ownership, and management company
  • Excellent communicating and interpersonal skills
  • Amazing ability to acknowledge all guests as per company standards
  • Ability to physical tasks for an extended period of time
  • Proficient with word processing, email, internet, and Excel
  • Proven ability to handle stressful situations in a calm, professional manner
  • Superior customer service skills with pleasant telephone demeanor

Education

Associate Degree in Public Relations, Highland Community College, Highland, KS


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