Technical Support Representative Responsibilities and Duties

Respond to customer inquiries on technical issues.

Resolve and troubleshoot simple or complex issues relating to customers.

Provide technical support to team members.

Manage and maintain all computer systems and databases.

Monitor and manage technical issues relating to products.

Provide qualitative services to customers on their technical problems.

Participate in cross-functional team meetings.

Analyze cost efficiencies in dealing with technical issues.

Assist and support administrative staff in their day-to-day tasks.

Provide qualitative technical services to internal and external customers.