Sales and Service Manager Responsibilities and Duties

Provide sales and services to customers.

Answer and respond to customer inquiries, needs and requirements.

Resolve and troubleshoot complex sales and services issues of customers.

Provide after-sales services to customers.

Build relationships with customers through follow-up of services.

Lead and guide sales professionals to improvise sales opportunities.

Perform competitor products and services analysis.

Improvise changes in sales and service strategies.

Assist and support sales & services team members to achieve outcomes.

Ensure compliance of corporate policies and procedures and standards.