Manage Change Request Queue such as action assignment, status update, escalation, closing completion and resolution as per Sponsor’s standards and procedures.
Report status of Change Requests to Sponsor Management a week before System Requirements Review Board.
Coordinate change requests with Engineering Group, bandwidth vendors, Network Operations Center and customers.
Handle provisioning activities using operation support system adhering to published sponsor standards.
Comply with sponsor security configuration requirements to include system hardening.
Determine and report unclear or new standards.
Test manually and automatically provisioned services before customer turnover.
Determine, suggest and execute innovations for rapid provisioning with sponsor approval.