Outbound Supervisor Responsibilities and Duties

Identify skill gaps and develop skill development programs for teams.

Coordinate with team to plan and execute various projects.

Guide and assist team members in their assigned job responsibilities.

Supervise team members to meet quality and productivity standards.

Assign daily workload to team members and ensure to meet deadlines.

Assist in budget preparation and expense management activities.

Evaluate team performance and develop performance improvement plans.

Assist HR team in recruitment and orientation activities.

Develop training materials for employees.

Ensure that team follows company policies and procedures.

Schedule team meetings to discuss about project issues and status.

Recommend process improvements to achieve departmental performance goals.