Coordinate with clinic for smooth patient transition from clinic to hospital.
Support with bilingual employees’ training to help in interpretation.
Design policies and procedures for interpretation services.
Renew contracts and approve billings for external vendors.
Manage update contact list of interpretation services.
Address patient’s concerns on information and document as per Risk Management Directives.
Offer interpreter services and convey message against summarizing subjective information.
Offer documentation as determined by Institution.
Handle daily records on service requests and provisions.
Document within program database.
Encourage service related customer satisfaction and inform supervisor of patient concerns.
Engage in education programs and competency training for improving International Medical escort role.
Follow process and service related policies and procedures.
Ensure confidentiality of patient care and visitors of non-English speaking patients.