Front Desk Supervisor Responsibilities and Duties

Greet all guests pleasantly and recognize various guest programs and ensure availability of all services to customers.

Administer all payments from guests either at registrations or check out and maintain records of all receipts and manage currency exchange for guests as per requirement.

Supervise efficient working of all agents at front desk and assign special tasks to all individuals and ensure efficiency in working at all times.

Manage all members of facility, evaluate membership cards and answer to all inquires, maintain departmental budget on monthly and daily basis.

Maintain knowledge and operate all equipments and coordinate and analyze all guests requirement and ensure completion of same to maintain optimal level of satisfaction with services.

Ensure cleanliness in front desk and lobby area at all times, monitor all phone calls and ensure answer within three rings from agents.

Monitor inventory of front desk supplies and ensure adequate replenishment for undisturbed services to guests.

Maintain and update knowledge on all current packages and rates and evaluate everyday activities and prepare forecasts.

Prepare weekly schedule and maintain track of all budget according to staff guidelines.

Participate in pre shift meetings and prepare reports for all staff for everyday schedule.

Administer and monitor all staff performance.

Prepare communication log for guests and answer to all requests efficiently and within timeframe.

Manage and process all guest mail, coordinate with staff to ensure prompt services to guests.