Customer Advocate Responsibilities and Duties

Ensure optimal level of transactions for customers and ensure absence of all issues.

Prepare documents for customers and management and manage follow up.

Provide support to managerial operations for customers.

Develop training programs and ensure optimal level of performance for activities.

Manage internal and external customer and provide necessary customer support.

Administer all customer order, manage requests and resolve associate issues for customers.

Monitor all customer inquiries and complaints and assist in effective resolution of same.

Analyze customer issues, determine causes and initiate corrective actions.

Coordinate with customer and ensure optimal level of customer services.

Prepare records and monitor results of customer and associate departments.

Prepare solutions and ensure retention of all customers and associate business.

Analyze all issues of customers and new products and advocate appropriate resolutions from management.

Ensure optimal level of customer services.