Telesales Manager Resume

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Brad Gilbert
32 Stoneybrook Road
Cocoa, FL 32922
(123)-455-6196
[email]

Job Objective Seeking a position in which to enhance my career as Telesales Manager by becoming a valued member of your team.

Highlights of Qualifications:

  • Admirable experience managing inbound call center and its employees
  • Expertise in managing a high volume call center
  • Operational knowledge of Microsoft applications
  • Deep knowledge of telesales principles and procedures
  • Ability to incorporate new technologies in sale process
  • Remarkable ability to prepare and analyze call center reports
  • Exceptional skills to organize resources for project
  • Proficient in closing all sales
  • Ability to navigate sales processes with customer to complete orders
  • Familiarity in using CRM based software

Professional Experience:

Telesales Manager
Adesa Inc., Cocoa, FL
October 2008 – Present

  • Monitored sales and prepared reports on sale achievements as against target sales.
  • Coordinated with Telesales team and developed campaigns and ensured its coverage on phone.
  • Reviewed work of Telesales team and evaluated productivity of individual sales person.
  • Assisted virtual team, developed strategies that assisted in achieving all company goals.
  • Prepared and forecasted budgets for projects and submitted it for approval.
  • Managed all problems in project, resolved most of it and escalated complex problems to management.
  • Determined procedures of department to meet all goals and made necessary changes to policies in case of functional change.
  • Recommended specific need of staff in case of resource allocation.

Telesales Supervisor
CitiFinancial, Cocoa, FL
August 2003 – September 2008

  • Monitored team working and ensured achievement of service level metrics.
  • Developed new business by generating sales leads.
  • Planned and developed marketing activities.
  • Maintained good relationships with customers with help of emails and telephone.
  • Managed working of staff and ensured achievement of individual and company goals.
  • Analyzed and maintained database records and prepared reports for same.

Telesales Representative
Henry Schein, Cocoa, FL
May 1998 – July 2003

  • Scheduled appointments with prospective customers and maintained good working relations.
  • Developed strategic plans and coordinated with outside sales representatives to achieve more customers.
  • Managed logs for calls and emails and updated all customer information on CRM.
  • Recommended changes in scripts to achieve all sales objectives and goals.
  • Maintained records of company software and recorded all quotes and orders achieved.
  • Coordinated with Sales directors and ensured achievement of all company goals.

Education

Bachelor’s Degree in Business Administration
Simpson University, Redding, CA


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