Attend to customer enquiries on personal computer or portable device.
Diagnose and make path to resolve issues.
Offer excellent customer service and analyze problems effectively.
Input customer interactions in data management system.
Extend customer friendly and efficient technical support to business class customers through phone, email, chat and instant messaging.
Document and escalate issues and work with ISPs or business partners to resolve quickly and efficiently.
Support and educate customers on basic to intermediate product usage.
Handle escalations and requests for high priority customers.
Involve in team meetings, input and suggest to increase productivity.
Support customer related tasks and projects assigned by management.
Learn and offer current technical information, standard process and best practices to deploy products.
Receive and triage calls as member of Study Support Center team.
Oversee hybrid fiber coax network through various network diagnostic tool for system outages.
Educate customers on resources availability to resolve support issues.