Test new product software applications, determine and remove software defects.
Help customer service through call escalation and conduct training.
Oversee customer sites to detect functional software defects.
Support product documentation through technical support and edit user manuals.
Review reports for accuracy and determine discrepancies.
Create test plans and schedules.
Edit and support product configuration documentation.
Create and implement test cases on project requirements.
Report defects and escalate issues.
Interact team throughout development process.
Troubleshoot new builds and post production issues.
Lead projects and mentor junior team members.
Work with software Testers, Designers and Developers on Agile product teams.
Follow and analyze issues gathered in bug tracking system.
Lead testing efforts for large and complex applications.