Service Advisor Resume

Posted in

Orville Gable
1773 Burke Street
Acton, MA1720
(111)-294-6075
[email]

Job Objective Seeking a position as a Service Advisor in a highly established organization that will further boost my career in the industry today.

Highlights of Qualifications:

  • Strong accomplished experience in automotive systems and maintenance services
  • Good knowledge of managing customers while following company procedures
  • Proficient in MS Office suite
  • Ability to interpret instructions and information
  • Ability to drive manual transmission vehicles
  • Ability to provide service at customer locations
  • Strong project management and organizational skills
  • Excellent communication and interpersonal skills
  • Outstanding ability to organize and complete work within deadlines

Professional Experience:

Service Advisor, August 2005 – Present
Sonic Automotive, Acton, MA

  • Provided written cost estimate for service parts.
  • Maintained Customer Satisfaction Index rating comparable to that of the manufacturer, zone.
  • Advised customers on maintaining vehicles as prescribed in manufacturers’ specifications.
  • Ensured maintenance of dealership standards.
  • Followed all company safety policies and procedures and reported accidents.
  • Advised customers of parts ordered and made appointment for installation.

Service Advisor, May 2000 – July 2005
AutoNation, Acton, MA

  • Obtained customer and vehicle data.
  • Test drove the vehicle and handled customer’s inquiries.
  • Advised customers on maintenance of cars.
  • Managed customer complaints.
  • Interpreted warranty information and policies to customers.
  • Adhered to all company policies, procedures and safety standards.

Education

High School Diploma, Del Oro High School, Loomis, CA


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