Mac Tech Support Resume

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Erick Carter
4538 Lighthouse Drive
Springfield, MO 65806
(333)-150-9550
[email]

Job Objective Seeking a position as Mac Tech Support with an organization where I can utilize my skills and be an asset to the employer.

Summary of Qualifications:

  • Remarkable experience with Enterprise MAC support service
  • Good understanding of LAN/WAN technologies, including MAC design, hardware, and protocols
  • Profound knowledge of MAC OS X features
  • Extensive knowledge of troubleshooting process in MAC OS X
  • Ability to conceptualize, design and direct work to provide the best solutions for teams
  • Proven ability to reply effectively to support related email and phone calls
  • Effective oral and written communication skills

Work Experience:

Mac Tech Support, August 2005 – Present
Swan, Inc., Springfield, MO

  • Verified and overhauled target hard disk.
  • Identified the most up-to-date version of firmware available.
  • Configured local administrator user account and network connections.
  • Managed to identify existing utility and acted accordingly.
  • Administered Software Update utility

Mac Tech Support, May 2000 – July 2005
Wind Corporation, Springfield, MO

  • Managed file system journaling of Mac OS X
  • Utilized the appropriate purpose and format of Internet Protocol (IP) addresses and subnet masks.
  • Utilized Access Network services for email, Internet, and instant messaging.
  • Resolved accessing services problems.
  • Identified advantages of using directory services to store user account information.

Education

Bachelor’s Degree in Network Security, Mount Union College, Ohio, OH


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