Hotel Telephone Operator Resume

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Kelly Cannon
8400 Commercial Way
Milton, DE 19968
(222)-373-1837
[email]

Job Objective To obtain a Hotel Telephone Operator position in a company that will allow me to grow with the company.

Summary of Qualifications:

  • Remarkable telephone switchboard experience working at the reception
  • Ability to Input and write messages using proper grammar and spelling
  • Skilled in assisting guests with directions and other required information
  • Ability to direct caller to appropriate extension or room
  • Familiarity with answering, recording, logging, and processing all guest calls, requests, questions, and concerns
  • Expert in making wake up calls, screening calls, do not disturb, call forwarding, conference calls

Work Experience:

Hotel Telephone Operator, May 2004 – Present
Palm Grove Beach Hotel, Milton, DE

  • Attended wake-up and outgoing calls.
  • Handled phone calls in the absence of proviso.
  • Dealt with special requests from guests, booked theatre tickets and stored valuables.
  • Answered questions about facilities in the hotel and the surrounding area.
  • Dealt with complaints and problems and referred them to management.

Hotel Telephone Operator, March 2002– April 2004
Royal Orchid Hotels, Milton, DE

  • Operated cord and cordless plug boards.
  • Managed other clerical duties as assigned.
  • Answered telephones, route and screen calls and greeted visitors.
  • Responded to inquiries from the public.
  • Provided information about the organization.
  • Assisted in overseeing access of visitors to ensure safety.

Education

Associate’s Degree in Computer science, John F. Kennedy University, California, CA


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