Oversee receiving and shipping operations on daily basis.
Supervise freight flow processes and maintain stock areas.
Manage the freight team efficiently to ensure on-time delivery of orders.
Ensure that team follows company policies and standards.
Provide freight updates to Manager on regular basis.
Address customer inquiries and concerns regarding order deliveries in a timely fashion.
Provide exceptional services and ensure customer satisfaction.
Make sure that freight loading and unloading equipment are staged and made ready before shifts.
Schedule regular equipment inspection to maintain it in good working condition.
Ensure that equipment are cleaned and put back in place after every use.
Communicate equipment repair and maintenance requests to Manager.
Provide assistance to freight crew when loading, unloading and stocking merchandises.
Ensure merchandises are sorted and tagged according to the delivery orders.
Complete all freight paper works accurately and ensure stock room is maintained clean and orderly.
Handle misdirected shipments and seal discrepancies in a timely fashion.
Establish and enforce safety rules and regulations.