Customer Support Resume

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Matthew Ridenour
3938 Cottrill Lane
Saint Louis, MO 63126
(666)-759-7322
[email]

Job Objective Seeking a position as Customer Support in a reputable company that permits me to utilize my education and training for the development of the company.

Summary of Qualifications:

  • Hands-on experience as front-line customer support
  • Profound knowledge of call center operations and best practices
  • Extensive knowledge of Microsoft Office programs and databases
  • Exceptional ability to work without direction and daily supervision
  • Immense ability to perform multiple tasks at the same time sometimes under stressful situations
  • Excellent problem solving and organizational skills
  • Uncommon ability to learn and utilize software programs
  • Excellent ability to communicate well with customers, referral sources and Branch employees

Work Experience:

Customer Support, August 2005 – Present
Goodrich Corporation, Saint Louis, MO

  • Actively lead the customer efforts for current and future customer support related products.
  • Defined and executed a customer support plan, online and live support strategies.
  • Analyzed quality of service metrics and ensured the overall quality of the customer experience.
  • Performed installation of equipment with new features at customer’s location, unloaded components and inspected for damage.
  • Recommended design changes and substitution of materials when appropriate.
  • Evaluated and diagnosed problems and made appropriate repairs.
  • Collaborated with co-workers, customer and field support in isolating and solving problems.

Customer Support, May 2000 – July 2005
Crestron Electronics, Saint Louis, MO

  • Maintained and analyzed equipment on a daily basis to improve functionality and prevent problems.
  • Trained customers in use and routine maintenance of equipment.
  • Answered customer questions and assist customers in a professional manner.
  • Recommended changes in user procedures and supervised users to take appropriate action to correct malfunctions.
  • Conducted administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports and monthly reports.
  • Prepared written technical reports on an independent basis.

Education

Bachelor Degree in Customer Service Management, Wittenberg University, Ohio, OH


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