Customer Service Officer Resume

Posted in

Gladys Edwards
3690 Woodbridge Lane
Dearborn, MI 48124
(222)-563-9720
[email]

Job Objective To maximize my skills and training as a Customer Service Officer in well organized organization to help the organization reach its objectives.

Highlights of Qualifications:

  • Wide supervisory experience in banking sector
  • Extensive knowledge of banking and financial operations and products
  • Solid knowledge of customer service
  • Strong ability to promote sale of bank products and services
  • Exceptional problem solving ability
  • Exceptional ability to work independently

Professional Experience:

Customer Service Officer
Finish Line, Dearborn, MI
August 2005 – Present

  • Interfaced with customer through telephone, e-mail and face-to face mode
  • Responded promptly and accurately to customer inquiries
  • Resolved all customer issues in their best interest
  • Obtained and evaluated all relevant information to support customer issues
  • Ensured customer retention through regular contacts
  • Managed and updated customer’s accounts efficiently

Customer Service Officer
Thales Communications, Inc, Dearborn, MI
May 2000 – July 2005

  • Provided services such as hotel reservations and ground transportation arrangements.
  • Responded to customer requests, inquiries and complaint and resolved all issues.
  • Analyzed company operation frequently for optimum use of resources.
  • Solicited new and additional sales services.
  • Operated office equipment to support service activities.
  • Carried out pricing, order processing and preparing cash reports

Education

Bachelor’s Degree in Customer Relations
Marine Corps University, Quantico, VA


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