Call Center Representative Responsibilities and Duties

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Take inbound calls from customers.

Respond to inquiries and requests from customers.

Determine customers’ needs and requirements.

Make outbound calls on behalf of customers to sell their products or services.

Assist clients in providing direct placement services.

Provide accurate information to customers about products or services.

Interact with other departments to resolve issues.

Process client-specific requirements.

Provide on-the-job training to new employees.

Manage and update call logs and reports.


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