The job of an Administrative Operations Manager involves ensuring that all administrative operations run in a smooth manner. The manager must be highly experienced in day-to-day operations processes and must serve as the company’s authoritative expert on matters concerning administrative operations and procedures.
Education/Experience Requirements A successful candidate must possess a bachelor’s degree in management or a similar field and at least 1 year experience in project management.
Skills Excellent oral and writer communication skills, demonstrated track record of project management, professional telephone skills, interpersonal, organizational and leadership skills, advanced computer skills and ability to work effectively with staff (including training, monitoring and evaluating performances), among others.
Specific work elements Anticipating customer needs, maintaining effective operations and productivity by developing well organized work procedures and workflow, solving problems and implementing action plans, processing payments and maintaining documents, ensuring that everyone understand company procedures and policies, carrying out quality assurance reviews; making appointments to conferences or meetings; helping out with recruiting, establishing new clients and maintaining vendor relationships, and adapting to daily work for changing situations, among others.