2584 Harron Drive
Baltimore, MD 21202
Job Objective To obtain Leadership Trainer position with reputable company in search of a skilled and dedicated employee.
Highlights of Qualifications:
- Vast customer service experience
- Profound knowledge of DOL, State and OSHA
- Excellent written and verbal communication skills
- Strong ability to deal with frequent change delays or unexpected events
- Exceptional ability to pass pre-employment screenings
- Strong ability to work independently
TeleTech, Baltimore, MD
February 2009 – Present
- Developed and administered Leadership training within assigned region.
- Trained and consulted with leaders on specific training tools.
- Implemented leadership qualification requirements.
- Stabilized leadership culture and assisted in campaigns.
ITT Systems, Baltimore, MD
September 2005 – January 2009
- Developed, customized and administered leadership training course.
- Designed Leadership training programs on leadership topics.
- Conducted regular classes, surveys and grades leadership performance.
- Communicated site performance with Market Manager and other personnel.
- Interpreted reports to assist in achieving goals.
Associate Degree in Business Administration
Itawamba Community College, Fulton, MS