Sample Customer Support Engineer Resume

Posted in Technical Resume Examples

Sandra Phillips
1234 East 69 street
Alpine
CA, 91903
123-456-7890
[email]

Obligation To join a highly technical team as a customer Support Representative and share my expertise in client support. My professional training and experience in the customer service field will be very helpful in providing quality service to multiple clients.

Education

MA Arts and Communications, 2003
Campbell University

BS Computer Technology, 1999
Campbell University

Skills:

  • Strong familiarity with wireless connectivity products
  • Strong knowledge in customer service
  • Networking skills
  • Knowledgeable in Voice Networking Call Manager
  • Hands-on experience on routers, switches, and security devices
  • Strong knowledge in VOIP, Call Center Skills, and Data Networking Routing
  • Great communication skills, Effective translator
  • Flexible worker: ability to work on different shifts, ability to produce good results under pressure

Professional experience

Customer Support Chat Representative, 2008-present
Concentrix, Alpine, CA

Responsibilities:

  • Designed and maintained software engineering activities.
  • Provided technical support to external and internal clients.
  • Attended to 3-4 clients at a time through chat mechanism.
  • Reported to Team Captain unresolved issues.
  • Maintained Key Performance Index by promptly responding to clients regarding faulty equipments or software.
  • Technical Support Voice Representative, 2004-2008
  • Convergys, Alpine, CA

Responsibilities:

  • Proposes strategies to produce major profitability and reduce problems.
  • Managed equal distribution of workforce in 3 different shifts.
  • Provided phone technical support to system administrators using VOIP.
  • Repaired, diagnosed and debugged complex hardware products.
  • Technical Support Representative I, 2003-2004
  • Call 24, Alpine, CA

Responsibilities:

  • Designed and maintained software engineering activities.
  • Provided technical support to external and internal clients.
  • Attended to 3-4 clients at a time through chat mechanism.
  • Reported to Team Captain unresolved issues.
  • Maintained Key Performance Index by promptly responding to clients regarding faulty equipments or software.
  • Technical Support Voice Representative, 2004-2008
  • Convergys, Alpine, CA

Certifications and Affiliations

Certificate in Employee of the Year 2005
Association of Certified Customer Support Representatives
Certificate in VOIP Handling and Operation

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