Sample User Support Resume

Posted in Support Resume Examples

Eugene Howard
3785 University Drive
Westchester, IL 60154

Job Objective Seeking a position as User Support in a stable company where I can use my skills to benefit the company.

Summary of Qualifications:

  • Remarkable experience supporting users in an Active Directory environment
  • Familiarity with Microsoft Win 9X, Win NT, 2000 and XP pro operating systems
  • Skilled in supporting MS Outlook with MS Exchange and TCP/IP networking concepts
  • Expert in troubleshooting LAN connectivity issues, PC hardware and software issues
  • Proven ability to act on own initiative and establish effective relationships
  • Strong desire to work in a customer service environment
  • Exceptional customer service orientation
  • Excellent oral and written communication skills
  • Work Experience
  • User Support, August 2005 – Present
  • MSX International, Westchester, IL
  • Provided assistance and solutions to software and hardware service issues.
  • Developed user friendly documentation for hardware and software.
  • Determined research database and server needs and support and acted accordingly.
  • Diagnosed and resolved problems independently.
  • Provided client-oriented assistance and solutions to staff, students and faculty.
  • User Support, May 2000 – July 2005
  • Kirkland & Ellis, Westchester, IL
  • Recommended solutions to general software, hardware and network problems.
  • Partnered with the local computer support team and the central IT organization.
  • Acted as the team’s lead in handling ticket requests and assisting in setting priorities.
  • Managed to obtain necessary coordination from other support team.
  • Maintained all necessary departmental technical records.
  • Education
  • Bachelor’s Degree in Computer Science, Arkansas Tech University, Arkansas, AR
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