Sample Store Support Resume

Posted in Support Resume Examples

Monique Randall
678 Arthur Avenue
Sterling, IL 61081

Job Objective Seeking a position as Store Support in a reputed organization where I can utilize my knowledge and experience.

Summary of Qualifications:

  • Extensive customer service experience working in a retail company
  • Proficiency with Microsoft Office and Point of Sales (POS) system
  • Ability to provide feedback of behavioral changes in Store Support Operators
  • Outstanding ability to take decisions quickly and resolve store issues
  • Skilled in effectively interacting and communicating with customers and co-workers
  • Ability to read and understand documents related to operating and procedure manuals
  • Strong oral and written communication skills

Work Experience:

Store Support, August 2005 – Present
Robert Half Technology, Sterling, IL

  • Maintained appropriate levels of staffing within each store and across all stores.
  • Conducted monthly meetings with key departments as well as respond to additional requests.
  • Assisted with the development, management, and communication of store personnel evaluations.
  • Tracked incentive information and resolved all possible issues.
  • Assisted the management with year-end manager awards.

Store Support, May 2000 – July 2005
Orchard Supply Hardware, Sterling, IL

  • Facilitated technical assistance for store issues.
  • Managed to setup application logins and e-mail accounts.
  • Identified problems and acted accordingly to troubleshot and follow up.
  • Ensured customer satisfaction initiating follow up.
  • Developed client specific problem resolution processes and procedures.
  • Identified and recommend customer support enhancements.


Bachelor’s Degree in Commerce, Alfred Adler Institute, Minnesota, MN

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