Sample IT Production Support Resume

Posted in Support Resume Examples

Vernie Miller
4484 Dancing Dove Lane
New York, NY 10011

Job Objective To secure the position of IT Production Support in a reputable company that will allow me to utilize acquired skills and experience.

Summary of Qualifications:

  • Remarkable experience in Warehousing, Transportation, Production and Help Desk Support
  • In-depth knowledge of system level architectures, business processes, and IT technologies
  • Profound knowledge of Microsoft Windows Server/XP/7, Unix, Oracle etc
  • Solid analytical, problem-solving and decision-making skills
  • Effective verbal and written communication skills
  • Profound ability to work independently and efficiently

Work Experience:

IT Production Support, August 2005 – Present
RMS Computer, Inc., New York, NY

  • Managed software and configuration changes on Test and Production environments.
  • Troubleshot and diagnosed systems problems; installed and configured varied applications.
  • Resolved all trading issues by coordinating with clients, dealers and internal units.
  • Analyzed causes of production problems and developed methods for improvement.
  • Managed daily modifications to support customer’s business and technical specifications.

IT Production Support, May 2000 – July 2005
Hirange Technologies, New York, NY

  • Coordinated with other teams to ensure availability of components and environments.
  • Resolved data quality issues raised by end users in each of the applications.
  • Participated in the deployment of applications across multiple sites and platforms.
  • Assisted with SQL query performance tuning and Oracle database optimizations.
  • Provided IT support for production related issues.


Associate Degree in Information Technology, Seattle University, Washington, WA

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