Sample IT Production Support Resume

Posted in Support Resume Examples

Vernie Miller
4484 Dancing Dove Lane
New York, NY 10011
(111)-757-6133
[email]

Job Objective To secure the position of IT Production Support in a reputable company that will allow me to utilize acquired skills and experience.

Summary of Qualifications:

  • Remarkable experience in Warehousing, Transportation, Production and Help Desk Support
  • In-depth knowledge of system level architectures, business processes, and IT technologies
  • Profound knowledge of Microsoft Windows Server/XP/7, Unix, Oracle etc
  • Solid analytical, problem-solving and decision-making skills
  • Effective verbal and written communication skills
  • Profound ability to work independently and efficiently

Work Experience:

IT Production Support, August 2005 – Present
RMS Computer, Inc., New York, NY

  • Managed software and configuration changes on Test and Production environments.
  • Troubleshot and diagnosed systems problems; installed and configured varied applications.
  • Resolved all trading issues by coordinating with clients, dealers and internal units.
  • Analyzed causes of production problems and developed methods for improvement.
  • Managed daily modifications to support customer’s business and technical specifications.

IT Production Support, May 2000 – July 2005
Hirange Technologies, New York, NY

  • Coordinated with other teams to ensure availability of components and environments.
  • Resolved data quality issues raised by end users in each of the applications.
  • Participated in the deployment of applications across multiple sites and platforms.
  • Assisted with SQL query performance tuning and Oracle database optimizations.
  • Provided IT support for production related issues.

Education

Associate Degree in Information Technology, Seattle University, Washington, WA

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