Sample End User Support Resume

Posted in Support Resume Examples

Alexander Gore
52 Stratford Park
Ellettsville, IN 47429

Job Objective Seeking a position as End User Support in highly reputed and professional organization.

Summary of Qualifications:

  • Sound knowledge of providing technical support as part of a corporate information technology department
  • Profound knowledge of identifying and troubleshooting PC hardware and software issues
  • In-depth knowledge of supporting users in an Active Directory environment
  • Skilled in supporting MS Outlook with MS Exchange
  • Excellent analytical, problem-solving, decision-making and conflict resolution skills
  • Thorough knowledge of troubleshooting network connectivity issues LAN, WAN and VPN
  • Excellent written and oral communication skills
  • Ability to escalate issues appropriately
  • Ability to organize workload and multi-task and prioritize work effectively

Work Experience:

End User Support, August 2005 – Present
Morrison & Foerster LLP, Ellettsville, IN

  • Supported users in person, over the phone and using remote desktop tools.
  • Documented the problem, the action taken and the resolution in a ticket management system.
  • Worked within a tiered structure and assisted JR Contractors, while escalating complex issues to more senior team members of the team.
  • Installed, configured and resolved Windows XP clients in an Active Directory environment.
  • Supported clients working remotely via a VPN software client over cable and DSL connections.
  • Conducted Active Directory Domain administrative tasks under the guidance of the network-engineering group.


Bachelor’s Degree in Information Technology, Garrett-Evangelical Theological Seminary, Illinois, IL

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