Sample Dispatch Supervisor Resume

Posted in Supervisor Resume Examples

Dennis Eckhart
750 Jones Street
Fort Worth, TX 76105
(111)-401-5824
[email]

Objective Seeking work in my desired field as Dispatch Supervisor with a well-established company.

Qualifications:

  • Vast Experience in dispatch and customer service
  • Exceptional knowledge of Distribution system design, functions and maintenance
  • Wide knowledge of driver pay rates and customer billings
  • Solid understanding of Construction principles, practices, safety standards and business processes.
  • Proficient with Microsoft applications, SAP, Spreadsheets, and word processing
  • Amazing ability to prepare reports, correspondence and procedure manuals
  • Outstanding ability to effectively lead a diverse group of individuals
  • Ability to adjust freight schedules adequately according to change
  • Remarkable ability to adapt and remain flexible in a dynamic environment
  • Strong customer service, planning and organizational skills

Experience:

Dispatch Supervisor, August 2005 to till date
MV Transit, Fort Worth, TX

  • Ensured dispatch personnel are effectively performing linked function.
  • Recommended suggestions to maximize efficiencies and resolved issues.
  • Monitored specific charts and daily graphs to ensure that all service calls are completed in a timely manner.
  • Monitored critical call statistics and ensured calls timely resolution.
  • Ensured overall compliance with various office policies.

Dispatch Supervisor, June 2002 to July 2005
Charter Communications, Fort Worth, TX

  • Recommended suggestions to maximize efficiencies and resolved issues.
  • Ensured that all service calls are being managed and completed in a timely manner.
  • Monitored Dispatcher calls for Quality Assurance purposes and coached for improvement when training, process issues are identified.
  • Implemented new policies and procedures and oversaw changes implemented.
  • Oversaw training for newly hired and ongoing training for dispatchers.
  • Hired, trained and evaluated dispatch personnel.
  • Oversaw scheduling of workloads for dispatchers.

Education

Bachelor’s Degree in Business Administration, Valley City State University, Valley City, ND


Create your own professional looking resume for free using our resume builder!