Sample Call Center Supervisor Resume

Posted in Supervisor Resume Examples

Eunice Bowser
1069 Timber Oak Drive
Amarillo, TX 79101

Job Objective Looking to help your company with my experience as Call Center Supervisor.

Highlights of Qualifications:

  • Remarkable experience working as a supervisor within a call center environment
  • Thorough knowledge of and proficiency in quality improvement tools and processes
  • Familiarity with call center management tools, call center monitoring and reporting software
  • Proficient with database, word processing, spreadsheet, and presentation applications.
  • Excellent written and verbal communication skills
  • Amazing ability to analyze and identify customer needs
  • Immense ability to accurately type 35+ words per minute
  • Exceptional ability to work independently and with a team

Professional Experience:

Call Center Supervisor, August 2005 to till date
LogistiCare Solutions, LLC., Amarillo, TX

  • Monitored and trained team members on a daily basis to maintain a high level of competence.
  • Managed workflow on the Call Center floor between incoming calls, supported functions and special projects.
  • Provided technical guidance, training and staff development for the Customer Service Representatives.
  • Provided feedback and coached to ensure call service and call quality goals are met on a daily basis.
  • Promoted a superior, customer focused environment by managing the efficient delivery of quality service to customers.

Call Center Supervisor, June 2002 to July 2005
Verizon Communications, Amarillo, TX

  • Provided call center performance reports and implemented procedures to enhance the reservation process.
  • Monitored the standards of performance of the Call Center.
  • Recommended to develop call center process and procedure.
  • Identified and resolved customer issues and participated in routine communications with clients to ensure complete customer satisfaction.
  • Ensured documentation and analysis of reports to enhance the operations.


Bachelor’s Degree in Information Systems, East Central University, Ada, OK

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