Sample Technical Support Specialist Resume

Posted in Specialist Resume Examples

Kisha Leyva
1274 Farm Meadow Drive
Phoenix, AZ 85034
(222)-598-2988
[email]

Job Objective Looking for full time work as a Technical Support Specialist with the right company.

Summary of Qualifications:

  • Remarkable experience in Help Desk and technical Customer service
  • In-depth knowledge of Software, Hardware, networking, windows Mac and Linux OS
  • Strong knowledge of troubleshooting techniques on technical equipment
  • Familiarity with resolving remote connectivity issues, LAN/WAN, DNS, TCP/IP, and Web Services
  • Proficient in MS Outlook, Word, Excel and PowerPoint
  • Excellent communication and interpersonal skills
  • Strong troubleshooting skills
  • Ability to write routine reports and correspondence
  • Remarkable ability to analyze training needs, develop and conduct product training

Work Experience:

Technical Support Specialist, May 2006 – Present
SAIC, Phoenix, AZ

  • Resolved the data flow issues between target systems.
  • Identified problems and opportunities, and championed solutions.
  • Investigated and resolved complex problems related to supported technologies.
  • Ensured that incident and problem management processes and procedures are followed and adhered to standards.
  • Developed and operated product and program management.
  • Monitored application performance and assisted with technical support.

Technical Support Specialist, March 2003 – April 2006
B/E Aerospace, Phoenix, AZ

  • Installed, configured and troubleshoot different software applications.
  • Resolved user software and hardware issues.
  • Documented customer service issues to support technical fixes.
  • Participated in process improvement initiatives.
  • Adhered to processes to collect appropriate end user information.

Education

Bachelor’s Degree in information Technology, West Liberty University, West Liberty, WV


Create your own professional looking resume for free using our resume builder!