Sample Word Processing Specialist Resume

Posted in Specialist Resume Examples

Kimberly Green
7867 East Meridian Street,
Columbia,
IL, 62236
222-222-2222
[email]

Summary
A well-rounded HR personnel who has effectively communicated with top management and knows his way around all levels of company leadership; has touch base with a good number of tax, consulting and assurance professionals; has hands-on experience in handling various confidential documents and has created a system for monitoring and archiving; has ease in coordinating work flow operations for seamless departmental operations; has good organizational skills and can direct and supervise people effectively; can create stimulating proposals and PowerPoint presentations

Professional Experience:

Client Support Specialist October 2000 – Present
Stanley Associates, Charleston, SC
Responsibilities:

  • Assisted customers in their queries about the product and highlighted product features that could benefit their company as a whole.
  • Ensured that client expectations are met and that they are satisfied with the products and services rendered.
  • Responsible for noting and resolving client issues.
  • Acted promptly on client calls and emails.
  • Collaborated with internal teams to meet client needs.
  • Managed and updated the CRM to facilitate issue escalation and provide resolution.

Claims Processor August 1998 – August 2000
Hancock Bank, Long Beach, MS
Responsibilities:

  • Resolved customer service issues and requests for penalty reversals which are brought about by billing mistakes and some naccurate data.
  • Documented and recorded phone calls received and made necessary follow-ups when needed.
  • Interpreted medical terms, diagnoses and procedures and gauged the amount of money a person can claim for insurance coverage.
  • Monitored a system for adjudication policies and procedures to ensure proper payment of claims.
  • Audited selected claims to ensure quality processing.

Items Processing Specialist February 1994 – July 1998
Automatic Data Processing, Pittsburgh, PA
Responsibilities:

  • Assisted customers in their queries about the product and highlighted product features that could benefit their company as a whole.
  • Ensured that client expectations are met and that they are satisfied with the products and services rendered.
  • Responsible for noting and resolving client issues.
  • Acted promptly on client calls and emails.
  • Collaborated with internal teams to meet client needs.
  • Managed and updated the CRM to facilitate issue escalation and provide resolution.

Claims Processor August 1998 – August 2000
Hancock Bank, Long Beach, MS

Education

1996-1998 Masters Degree in Management
Princeton University, NJ
1992-1996Bachelor’s Degree in Business Administration
Yale University, CT

Skills:

  • Knowledge of word processing operations
  • Proficiency in MS Office applications, KingSoft, Corel Office applications
  • Excellent encoding and typing skills
  • A multi-tasker and a team player
  • Can work with minimal supervision and in multi-cultural environment
  • Has good command of the English language in both oral and written communication

Awards and Affiliations
Human Resources Development Affiliation, Member
Intellectual Capital Promotion Affiliation, Member

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