Sample Retention Specialist Resume

Posted in Specialist Resume Examples

Ralph Davis
4049 Cedarstone Drive
Toledo, OH 43613
(111)-474-9635
[email]

Job Objective To acquire a position as a Retention Specialist that allows me to use my abilities to enhance and grow with the company.

Highlights of Qualifications:

  • Vast retention, telemarketing and sales experience
  • Huge knowledge of Medicare and Medicaid eligible market
  • Profound knowledge of inbound retention techniques and customer needs
  • Exceptional knowledge of the telecommunication industry
  • Excellent interpersonal and organization skills
  • Excellent verbal and written communication skills
  • Proficiency in using office equipment- computer, telephone, copier, fax, calculator and stapler

Professional Experience:

Retention Specialist
Vatterott Educational Centers, Toledo, OH
May 2006 – Present

  • Utilized the sales techniques and tools to retain consumer memberships.
  • Identified consumer needs and explained how the membership programs will address those needs.
  • Adhered to appropriate legal scripting when required.
  • Compiled all the calls into the membership system.

Retention Specialist
Sage Software, Inc., Toledo, OH
March 2003 – April 2006

  • Attended inbound disconnected calls immediately and proficiently.
  • Presented high level customer service in an efficient manner.
  • Introduced the products and services for existing customers.
  • Responded to all queries regarding billing disputes.
  • Executed orders for new service, reschedules and saved accounts.
  • Monitored and reported the results of retention efforts.

Education

Bachelor’s Degree in Finance
Cardinal Stritch University, Milwaukee, WI

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