Sample Resolution Specialist Resume

Posted in Specialist Resume Examples

Michael Dana
4032 County Line Road
New Port Richey, FL 34652

Job Objective To work as a Resolution Specialist for the right company seeking dependable employees. Looking to use my past skillsand experience in the specialist field in order to help the company advance.

Highlights of Qualifications:

  • Huge experience in the Home Improvement industry
  • Profound knowledge of healthcare practice standards, for both government and commercial plans.
  • In-depth knowledge of State and Federal regulations
  • Extensive knowledge of using Master Tax
  • Strong data entry and research skills
  • Ability to establish priorities effectively
  • Excellent interpersonal, communication and listening skills
  • Proficient with MS Office (Outlook, Word, Excel, Access, PowerPoint, Publisher)
  • Strong negotiation and influencing skills

Professional Experience:

Resolution Specialist
Heartland Payment Systems, New Port Richey, FL
May 2006 – Present

  • Solved notices for monthly, quarterly and annual tax returns that were not remitted on time.
  • Maintained deposit frequencies for Fed and State agencies to make sure that tax is paid on time.
  • Stayed updated on SUI rates and investigated discrepancies.
  • Researched and loaded state codes to MasterTax and PayChoice.
  • Solved wage and tax variances.

Resolution Specialist
Apria Healthcare, New Port Richey, FL
March 2003 – April 2006

  • Helped outsource vendor regarding account resolution.
  • Collaborated with outsource vendor on issues that needed additional assistance.
  • Administered work queue appropriately.


Bachelor’s Degree in Accounting
Buena Vista University, Storm Lake, IA

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