Sample Cruise Specialist Resume

Posted in Specialist Resume Examples

Jay Kleckner
2403 Shingleton Road
Grand Rapids, MI 49503
(123)-655-6595
[email]

Job Objective Looking for work within the company in the position of Cruise Specialist. Experienced with behind the scenes managerial duties as well as hands-on work in the industry.

Summary of Qualifications:

  • In-depth knowledge of international geography
  • Proficient in Microsoft, Excel, Silverwhere and Crystal Report Writer
  • Excellent customer service skills and communication skills
  • Strong phone manner and negotiation skills

Work Experience:

Cruise Specialist, May 2006 – Present
Ecolab, Grand Rapids, MI

  • Installed, maintained and repaired the dispensing systems associated with ware-washing, laundry and housekeeping systems.
  • Handled incoming sales calls.
  • Promoted the latest cruise deals.
  • Sold cruise holidays on behalf of the entire world’s leading cruise lines.
  • Ensured compliance with company policy and IR agreements.
  • Ensured all reports are done in a timely manner.

Cruise Specialist, March 2003 – April 2006
Royal Caribbean Cruises (Asia) Pte Ltd, Grand Rapids, MI

  • Managed FIT & Group bookings and ensured compliance with company policy and IR agreements.
  • Delivered consistent and high level of customer service.
  • Addressed problems and complaints and provided resolution by phone and through email correspondence.
  • Ensured compliance to company’s Quality Assurance Standards.
  • Anticipated needs of assigned accounts and advised them of opportunities for maximization of revenue.
  • Ensured all reports are done in a timely manner.

Education

High School Diploma, Plainfield High School, Plainfield, IL

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